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Exam Code: 920-183
Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 56 Questions and Answers
Last Update: 2013-09-08

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NO.1 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.2 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.3 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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NO.4 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.5 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.6 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.7 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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NO.8 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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Exam Code: 920-183

Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)

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NO.1 You are implementing the Outlook Single Inbox feature at your company. The IT team asks you how
this feature affects the Exchange Server. Which information will you share to answer their question?
A. The original CallPilot message and all copies are transferred to the Exchange Server.
B. Synchronization between the Exchange Server and the CallPilot Server occurs even when CallPilot is
not running.
C. Copies of users' CallPilot messages are saved to the Exchange Server. The original messages reside
on the CallPilot server.
D. Desktop Messaging synchronization does not require that Microsoft Outlook be actively running on the
user's computer.
Answer: C

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NO.2 CallPilot Desktop Messaging clients at a company are unable to send messages from the desktop
interface. Which messaging protocol must be configured to enable this capability?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: A

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NO.3 The performance and capabilities for Remote Notification are important for both the system
administrator and the user. Which two statements about configuring Remote Notification are true?
(Choose two.)
A. The schedule is defined in the mailbox class.
B. It can be set up with telephone keypad commands.
C. It can be configured for up to three target Directory Numbers (DNs).
D. It allows only a specific number of retries before notification is turned off.
Answer: BD

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NO.4 After installing CallPilot Desktop Messaging, an end user needs to retrieve the messages from the
CallPilot mailbox. Which protocol enables desktop messaging clients to retrieve messages from the
CallPilot server?
A. Simple Mail Transfer Protocol (SMTP)
B. Internet Message Access Protocol (IMAP)
C. Lightweight Directory Access Protocol (LDAP)
D. Simple Network Management Protocol (SNMP)
Answer: B

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NO.5 A customer wants to implement a User Privacy Option for all My CallPilot users. How can the
administrator let the users self-administer the privacy option?
A. In the Mailbox settings of Security Administration, deselect Name Dialing and Name Addressing.
B. In the Name Dialing settings of the Messaging Management page, deselect Name Dialing and Name
Addressing.
C. In the Privacy and Blocking settings of the User Creation Template, deselect Name Dialable by
External Callers.
D. In the Desktop and Web Messaging Configuration settings of the Mailbox Class Details page, select
Allow User to Hide Entry in Address Book.
Answer: D

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NO.6 You are installing the Messaging Waiting Indication (MWI) icon for Desktop Messaging and My
CallPilot users. Which statement about the MWI icon feature is true?
A. You can install the MWI software by using only the desktop client installer.
B. You can install the MWI software by using only the standalone desktop player.
C. You can install the MWI software by using the desktop client installer or the standalone desktop player.
D. You cannot download the MWI software from My CallPilot. You must download from Desktop
Messaging.
Answer: C

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NO.7 CallPilot administrators can provide centralized control of desktop options. Which two are configurable
services for Desktop and Web Messaging? (Choose two.)
A. fax printing
B. desktop playback
C. address book location
D. creation of a revert directory number
Answer: BC

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NO.8 After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by
stating that the message list is empty and returns the user to CallPilot messages. What is a possible
cause for this scenario?
A. The message list on the email server is empty.
B. The user has an incorrect user ID or password.
C. The Email-By-Phone feature is not enabled for this user.
D. The email address is entered incorrectly in the mailbox properties.
Answer: A

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Exam Code: 920-183

Exam Name: Nortel (Callpilot RIS.5.0 System Administrator)

Exam Code: 920-804

Exam Name: Nortel (Nortel technology standards and protocols for converged networks)

Exam Code: 920-316

Exam Name: Nortel (Cisco Lifecycle Services Express)

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NO.1 Given the following network information: ?A company with a mixed VoIP and data network is
experiencing bad voice quality with VoIP calls during normal business hours. ?Tests within their LAN
segments warn of excessive jitter, delay, and in some cases packet retransmissions. ?There is a pair of
switches that all traffic converges upon. The link between the two switches is a 100/Full Fast Ethernet
connection that is operating at near maximum capacity for the majority of the day. ?At any given time, the
estimated traffic on the link between the two switches is 200 Mbps. Which two configuration changes will
improve the voice quality of the VoIP calls and prevent possible VoIP issues in the future between these
two switches? (Choose two.)
A. Place a router between the two switches and configure the 100 Mbps links to the two switches with a
higher QoS for VoIP traffic.
B. Prioritize the traffic on the switches to give VoIP improved QoS. Prioritize only the traffic on the
switches to give VoIP calls improved QoS.
C. Provide a larger aggregated bandwidth of 300 Mbps by trunking three interfaces together on the two
switches using Multilink Trunks (MLTs).
D. Purchase two new Layer 2 switches that are capable of gigabit Ethernet to replace the Fast Ethernet
connection with a single gigabit Ethernet connection.
Answer: BC

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NO.2 A customer wants to implement VoIP network in their LAN/WAN environment. Following the network
assessment, you have to make the appropriate recommendations to address network issues that can
cause problems for real-time VoIP traffic. Based on the following, what should be your first
recommendation?
A. Use media shared hubs for LAN connection.
B. Change the CODEC selection for LAN devices only.
C. Put call servers, signaling servers and media gateways on one VLAN.
D. Configure all interfaces to eliminate duplex mismatch and set to auto negotiate.
Answer: D

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NO.3 A company requests that their VoIP network be assessed to determine if some changes can be made
to alleviate bandwidth limitations. Given the following network information: ?The CODEC is G.711. ?Voice
Activity Detection (VAD) is NOT being used. ?The company wants to keep the bandwidth usage on its
Frame Relay (T1/E1 and T3/E3) circuits less than 50% of the overall bandwidth. ?The company will allow
the quality of the intelligible voice to degrade slightly in favor of a significant increase in total number of
calls possible on their circuits. ?They will NOT accept additional packetization delay since their network
is already at the maximum limit of acceptable delay (maximum delay budget) between the Internet
Telephones and the call server. Which configuration change will increase the number of VoIP calls
possible on the company's Frame Relay circuits?
A. Increase the packetization rate from 20 milliseconds to 30 milliseconds and decrease the jitter buffer.
B. Increase the packetization rate from 20 milliseconds to 30 milliseconds to gain approximately 20%
more calls.
C. Change the CODEC to G.729 with the same packetization factor of 20 milliseconds to more than
double the possible calls on the Frame Relay circuits.
D. There is NO way to increase the number of calls possible within the bandwidth restrictions unless they
are willing to re-engineer their network with a larger-bandwidth circuits.
Answer: C

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NO.4 Click the exhibit button. An organization with a newly deployed VoIP network is complaining of poor
VoIP call quality. Given the following issues that have been reported by the company management: ?VoIP
call quality on the first four Internet Telephones is good during non-peak hours of business. ?VoIP call
quality degrades during the day around 10:00 a.m. and 2:00 p.m. ?VoIP call quality degrades in the
evening hours when more than six Internet Telephones are making calls at the same time. The
organization has sent you a protocol decode of a Real Time Protocol Control Protocol (RTPCP) packet
(see the exhibit). It shows some information about the quality of the VoIP calls during the peak hours.
Which two conclusions should you reach from analyzing this datagram? (Choose two.)
A. This capture is inconclusive and a long-term detailed capture is required.
B. The indication of dropped packets is NOT an issue because the fraction-lost value is zero.
C. Cumulative packets-lost value indicates that the network is dropping VoIP data resulting in lost audio
information.
D. The interarrival-jitter value indicates network issues and the likelihood of delayed audio between
Internet Telephones.
E. The interarrival-jitter value is within typical VoIP functional ranges and does NOT impact Internet
Telephone performance.
Answer: CD

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NO.5 Given the following network assessment information: ?At all times of the day there is sufficient
bandwidth between all test points sitting on the LAN drops as well as the remote offices across the WAN
circuits where Internet Telephones will be placed. ?All the call servers, media gateways and signaling
servers are on the same VLAN along with the data network traffic. ?All of the servers are duplicated on
the network to ensure five nines (99.999%) of reliability and call handling. ?There is only one
physical/logical path to each LAN drop and remote office. ?The architecture of the network is in a physical
star topology with all VoIP processing servers at the center of the star, including the duplicate
servers. ?Each of the remote sites were built from the ground up for VoIP and data traffic with NO regard
for any call processing locally. All calls must go back to the campus network. Which three
recommendations should you make to the customer concerning their network to enable it to support VoIP
traffic? (Choose three.)
A. Add data path redundancy to give the network survivability.
B. Ensure that a backup generator sustains the power of all the network equipment.
C. Recommend a re-evaluation to obtain network delay and jitter information to ensure that these
properties are within the appropriate bounds.
D. Segment the call server, media gateway, and signaling server to appropriate VLANs to ensure
signaling traffic is NOT impacted by standard IP data.
Answer: ACD

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NO.6 Which statement about the requirements of VoIP network assessments is true?
A. Physical diagrams define the network operating systems that will be tested.
B. Calling patterns define the current peak-period usages of the data networks that will be tested.
C. Physical diagrams define the network-interface speeds, modes, and protocols that will be tested.
D. Calling patterns help determine the potential dates for shutting down the network to perform the
testing.
Answer: C

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NO.7 After assessing a customer's network in preparation for a multi-site LAN/WAN VoIP deployment, you
have determined the following: ?Average 5% dropped packets in end to end tests ?Intermittent voice
muting ?Unacceptable delay The customer wishes to upgrade their network and correct these
deficiencies. Suggest one solution that will give the most noticeable improvement and prepare the
network for future growth with the least complexity.
A. Implement an all optical network.
B. Reduce frame size for all packets.
C. Increase LAN/WAN bandwidth by 30%.
D. Implement QoS technique like DiffServ.
Answer: C

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NO.8 A customer is planning a new VoIP network based on their existing PBX and corporate network. They
need historical information about calling patterns in order to plan for VoIP traffic. What is the best source
of this type historical information?
A. Operational Measurements from switch
B. Error messages from all networking devices
C. Alarm indications from all networking devices
D. Log reports from switch and all networking devices
Answer: A

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NO.9 You are using Net IQ Chariot on a customer's LAN to complete QoS testing with pre-defined data flow
emulation templates. You want to check that the current DiffServ settings will achieve the desired results.
Which parameters will provide you with the required information? (Choose two.)
A. transaction rate
B. network throughput
C. precedence settings
D. resource reservation
Answer: AB

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NO.10 A company wants its network to be configured and if necessary upgraded to enable it to handle the
addition of VoIP traffic along with other IP data. During the network assessment you identify: ?The core of
the network is a high-speed data center where there is ample bandwidth to support the addition of VoIP
traffic. ?The remote offices that the data center services are all connected via Frame Relay (FR). After
setting up several NetIQ Chariot VoIP endpoints at remote - office locations, you identify the following
issues: ?Excessive delays during peak hours, as much as 200 milliseconds on round trips. ?There are
dropped packets even at low usage rates. ?The jitter across the FR links is excessive when it is greater
than 30 milliseconds. Which two changes should occur before the customer's network is declared VoIP -
ready? (Choose two.)
A. Upgrade the data center to Layer 3 switching.
B. Modify the 802.1p values on the VLANs to reduce the dropped packets to the remote sites.
C. Increase the Committed Information Rate (CIR) to guarantee that enough bandwidth is available to the
remote sites.
D. Implement traffic prioritization for shaping and policing on the routers (data center and remote offices)
to ensure that VoIP traffic is prioritized over non-time-sensitive traffic.
Answer: CD

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