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2013年11月15日星期五

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Exam Code: FCGIT
Exam Name: ISEB (Foundation Certificate in Green IT)
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Total Q&A: 132 Questions and Answers
Last Update: 2013-11-15

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NO.1 The Carbon Footprint comprises of both direct and indirect emissions.
Which of the following is an indirect emission?
A. Travelling to the office.
B. Opening a spreadsheet.
C. Disposing of a server.
D. Printing out a report.
Answer: C

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NO.2 What is the first step that an organisation should take to improve its Green IT credentials?
A. Rationalise its Data Centre.
B. Review competitors' green policies.
C. Establish its Green IT policy.
D. Replace its old PCs.
Answer: C

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NO.3 Which document should be created to ensure the implementation of your Green IT policy?
A. The green development plan.
B. The green procurement policy.
C. The green IT action plan.
D. The green building plan.
Answer: C

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NO.4 Which of the following must be measured when calculating the annual energy consumption of a
server?
A. How long the server takes to shut down and reboot.
B. The amount of times the system is upgrading in a year.
C. The energy consumed in different modes of operation.
D. The operating temperature of the server during peak loads.
Answer: C

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NO.5 A Green IT policy should be aligned to which other organizational policy?
a) Performance Management Policy.
b) Sustainability Policy.
c) Equal Opportunities Policy.
d) Environmental Policy.
A. b and d only.
B. a, b and d only.
C. b and c only.
D. b, c and d only.
Answer: A

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NO.6 How much energy is used by monitor when displaying a PC screen saver?
A. The same as a standard office application.
B. Half the power of a standard office application.
C. One third the power of a standard office application.
D. Twice the power of a standard office application.
Answer: A

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NO.7 Which of the following is part of an organisation's direct Carbon Footprint?
A. Financial services.
B. Office refurbishment.
C. Corporate entertaining.
D. Business travel.
Answer: D

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NO.8 In which units are the results of a Carbon Footprint Calculation displayed?
A. Dollars.
B. Kilowatts.
C. Tonnes.
D. Litres.
Answer: C

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NO.9 Which of the following is a Framework that can be used to implement Green IT systems?
A. The IT Infrastructure Library.
B. The Environmental Systems Method.
C. The Green Data Centre Toolkit.
D. The Custom Development Framework.
Answer: A

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NO.10 Which of the following is the greatest business challenge facing data centres?
A. The shortened technology refresh cycles of suppliers.
B. The cost of next generation blade servers.
C. The ability to manage all data centres centrally.
D. The increase in data storage requirements.
Answer: D

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NO.11 Which of the following are reasons that Home Working can reduce your carbon footprint?
a) It reduces the travel needed to attend meetings.
b) It reduces the paperwork needed for meetings.
c) It reduces the space needed within the office.
d) It reduces the power consumed during meetings.
A. b and c only.
B. a and d only.
C. a and c only.
D. c and d only.
Answer: B

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NO.12 Which of these is NOT an example of a Carbon Offsetting scheme?
A. Supplying new solar cookers in Indonesia.
B. Providing new for old car tyres in the United Kingdom.
C. Generating hydropower without dams in Fiji.
D. Making electricity from landfill in South Africa.
Answer: B

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NO.13 You are monitoring energy usage in the data centre. Which of the following techniques can you use?
a) Data aggregating.
b) Thermal profiling.
c) CPU throttling.
d) Server metering.
A. a and c only.
B. b and d only.
C. b and c only.
D. a and d only.
Answer: B

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NO.14 How can you use a Continual Service Improvement Model as part of your green IT programme?
A. To ensure on-going monitoring and feedback through the programme lifecycle.
B. To ensure adequate technical support throughout the programme lifecycle.
C. To ensure agile application development to support the programme lifecycle.
D. To ensure senior management commitment throughout the programme lifecycle.
Answer: A

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NO.15 What should be achieved when setting the scope of an organisation's Green IT Policy.?
A. A definition of what goals are required for the project.
B. A definition of what resources are required for the project.
C. A definition of what people are required for the project.
D. A definition of what activities are required for the project.
Answer: A

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NO.16 What action can you take to reduce the power consumption of your data centre?
A. Shut down servers out of business hours.
B. Replace small servers with larger ones.
C. Reallocate under-used servers to run active services.
D. Upgrade servers to always run the latest software.
Answer: C

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NO.17 Which of the following describes Carbon Neutrality?
A. Eliminating CO2 emissions from product manufacture.
B. Maintaining CO2 emissions at a pre-defined agreed level.
C. Balancing CO2 emissions with an equivalent offset amount.
D. Matching CO2 emissions between defined business areas.
Answer: C

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NO.18 Which of the following actions make a PC more energy efficient?
A. Disabling stand-by settings.
B. Enabling active power management.
C. Enabling active screen savers.
D. Disabling CPU throttling features.
Answer: B

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NO.19 Which of the following is a Framework that can be used to implement Green IT systems?
A. The IT Infrastructure Library.
B. The Environmental Systems Method.
C. The Green Data Centre Toolkit.
D. The Custom Development Framework.
Answer: A

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NO.20 Which of the following uses Greenhouse Gas conversion factors to work out CO2 emissions?
A. The ROCI Matrix.
B. The Emissions Reduction Flowchart.
C. The Carbon Footprint Calculator.
D. The Electronic Product Environmental Assessment Tool.
Answer: C

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2013年8月18日星期日

ISEB ISEB-ITILF BH0-013 ITILF2011 BH0-012 FCGIT BH0-011 exam study materials

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Exam Code: ISEB-ITILF

Exam Name: ISEB (The Foundation Examination - ITIL®)

Exam Code: BH0-013

Exam Name: ISEB (Foundation Certificate in Business Analysis )

Exam Code: ITILF2011

Exam Name: ISEB (The ITIL Foundation - 2011)

Exam Code: BH0-012

Exam Name: ISEB (The Foundation® ITIL (2012 Onwards) )

Exam Code: FCGIT

Exam Name: ISEB (Foundation Certificate in Green IT)

Exam Code: BH0-011

Exam Name: ISEB (BCS Intermediate certificate in EU Code of Conduct for Data)

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NO.1 Which one of the following activities are carried out during the "Where do we want to be?" step of the
continual service improvement (CSI) approach?
A. Implementing service and process improvements
B. Reviewing measurements and metrics
C. Creating a baseline
D. Defining measurable targets
Answer: D

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NO.2 Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Answer: B

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NO.3 Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D

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NO.4 Implementation of ITIL service management requires the preparation and planning of the effective and
efficient use of "the four Ps." What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, problems
C. People, process, products, partners
D. People, products, perspective, partners
Answer: C

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NO.5 What is the name of the group that should review changes that must be implemented faster than the
normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B

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NO.6 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A

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NO.7 What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C

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NO.8 Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during
design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B

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NO.9 Which one of the following is NOT part of the service design stage of the service lifecycle.?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the
service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A

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NO.10 Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C

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NO.11 Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
D. Ensuring that all operational services are recorded in the service catalogue
Answer: B

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NO.12 Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C

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NO.13 Which one of the following is the BEST description of a service level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each party
B. An agreement between the service provider and an internal organization
C. An agreement between a service provider and an external supplier
D. An agreement between the service provider and their customer
Answer: D

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NO.14 Which one of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Answer: D

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NO.15 Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Service design
B. Service transition
C. Continual service improvement
D. Service operation
Answer: A

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